Building a Culture of Knowledge Continuity

If you wait until someone quits to ask them what they know, you've already lost.

Knowledge continuity isn't a project; it's a culture. It's about shifting the mindset from "my knowledge is my job security" to "sharing knowledge is my contribution."

3 Steps to Build the Culture

1. Make it Easy: No one wants to write documentation. Use tools that capture knowledge from natural workflows—like recording meetings or analyzing Slack threads.

2. Reward Sharing: Celebrate the people who document their work. Make "documentation" a key metric in performance reviews.

3. Use What You Capture: Nothing kills motivation faster than a "write-only" database. Ensure that the knowledge captured is easily accessible and actually used to solve problems.