Transforming Patient Appointment Scheduling

The Challenge: Managing thousands of appointment requests daily across multiple languages was a logistical nightmare. Patients faced long hold times, and manual scheduling errors led to missed appointments.

The Solution: Apollo implemented Custodesk's multilingual voice agents. These agents can handle appointment bookings, rescheduling, and basic health inquiries in Hindi, English, Tamil, and Telugu.

The Outcome: Patient wait times dropped to near zero. The system automatically sends reminders and handles confirmations, reducing no-shows by 30%. This efficiency saved approximately ₹2.5 Crores in operational costs annually.