Multilingual Support for Delivery Partners

The Challenge: Dunzo's delivery partners often speak different regional languages. Providing real-time support for order issues, location finding, and payouts in English was ineffective and frustrating for partners.

The Solution: Custodesk provided a voice-first support interface. Delivery partners can now speak their issues in their native language (Hindi, Kannada, Tamil, etc.), and the AI understands and resolves them instantly or routes to a language-matched agent.

The Outcome: Partner satisfaction scores soared. Issues that took 20 minutes to resolve now take less than 5. This has led to higher partner retention and smoother delivery operations across major cities.